Privacy Policy – How 92 Dada Protects Your Personal Data

92 Dada is an online betting and casino platform operated at 92dada.app, serving players based in Pakistan. For all privacy-related enquiries, requests, or complaints, you can contact our dedicated data privacy team directly:

• Email: privacy@92dada.app
• Support Email: support@92dada.app
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and provide a substantive response within 14 days.

This Privacy Policy applies to all personal data collected through the 92 Dada website, mobile experience, and any communications between you and 92 Dada including live chat, email, and support interactions. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

92 Dada collects personal data through several channels, all of which are described below. We do not collect data from you without your knowledge.

• Direct Collection: Data you provide when you register for an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a promotional communication.
• Automated Collection: Data collected automatically when you use the 92 Dada platform — including IP address, device identifiers, browser type, session duration, pages visited, and betting activity. This data is collected through cookies, log files, and similar technologies.
• Third-Party Sources: In limited circumstances, 92 Dada may receive data about you from third-party identity verification providers, payment processors, or fraud prevention services to fulfil our regulatory obligations. Data received from third parties is handled under the same standards as data you provide directly.

92 Dada processes your personal data only where we have a valid legal basis to do so. The primary legal bases applicable to our processing activities are:

• Contract Performance: Processing necessary to provide the services you have signed up for — including managing your account, processing deposits, settling bets, and processing withdrawals in PKR. Without this processing, 92 Dada cannot provide the platform to you.
• Legal Obligation: Processing required to comply with applicable laws — including Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, and data retention obligations imposed by our licensing authority. This processing is not optional.
• Legitimate Interests: Processing where 92 Dada has a legitimate interest that is not overridden by your privacy rights — including fraud prevention, platform security, improving the user experience, and responsible gaming monitoring.
• Consent: Processing for non-essential purposes where you have given explicit consent — specifically, sending you marketing communications and promotional offers. You can withdraw this consent at any time through your account settings or by emailing privacy@92dada.app.

The personal data 92 Dada collects is used exclusively for the purposes described in this policy. The primary uses are:

• Creating and managing your 92 Dada account, including verifying your identity and age to meet our legal obligations.
• Processing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments in PKR.
• Settling bets and casino game outcomes accurately and transparently.
• Detecting and preventing fraud, money laundering, and other prohibited activities on the platform.
• Monitoring usage patterns to identify players who may be at risk of gambling-related harm, in support of our responsible gaming obligations.
• Sending transactional communications — deposit confirmations, withdrawal notifications, security alerts — that are necessary for the operation of your account.
• Sending promotional communications and bonus offers, where you have consented to receive them.
• Improving the 92 Dada platform through analysis of aggregated, anonymised usage data.
• Responding to customer support enquiries and resolving disputes.

92 Dada shares personal data with third parties only where necessary, and always under contractual obligations that require the recipient to protect your data to the same standard as 92 Dada. The categories of third parties we share data with are:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processors receive the transaction data necessary to process your deposits and withdrawals. These are highly regulated financial entities with their own data protection obligations.
• Identity Verification Providers: Third-party KYC services that verify your identity documents and confirm your age and identity as required by our licensing obligations. Data shared is limited to what is strictly necessary for verification.
• Fraud Prevention Services: Industry-standard fraud detection platforms that help us identify unusual account activity. These services process technical and behavioural data under data processing agreements.
• Game Studios: Game providers whose titles are offered on 92 Dada — including Pragmatic Play, PG Soft, and others — may receive pseudonymised session data necessary to deliver and settle game outcomes.
• Customer Support Tools: Third-party live chat and helpdesk platforms used to manage support interactions. These platforms process your support communications under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required by law or court order, 92 Dada will disclose personal data to relevant authorities. We will always seek to verify the validity of any such request before complying.

92 Dada does not share your personal data with advertisers, social media platforms, or data brokers for marketing purposes.

92 Dada uses cookies and similar tracking technologies on the platform to support essential functionality, improve performance, and — with your consent — deliver relevant promotional content. The categories of cookies we use are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without breaking core platform features.
• Performance Cookies: Anonymous data on how pages are used — which sections are visited most, where users exit, and how long pages take to load. This data is used to improve the 92 Dada experience for Pakistani players.
• Functional Cookies: Remember your preferences such as language settings, odds format display, and notification preferences so you do not have to re-configure them each visit.
• Analytics Cookies: Aggregated, anonymised data shared with analytics providers to help us understand overall platform usage. No individual user is identified in analytics reports.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the 92 Dada platform. Consent-based cookies can also be managed through the cookie preference centre accessible at the bottom of any page.

92 Dada implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• All data in transit is encrypted using TLS 1.3 or higher. There is no unencrypted transmission of personal or financial data between your device and 92 Dada servers.
• Data at rest is encrypted using AES-256 encryption on all storage systems holding personal data.
• Access to personal data is restricted on a strict need-to-know basis. All internal access is logged, and access logs are reviewed regularly for anomalies.
• 92 Dada undergoes regular security assessments and penetration testing by independent security professionals.
• In the event of a personal data breach that is likely to result in a risk to your rights, 92 Dada will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

As a player on 92 Dada, you have the following rights regarding the personal data we hold about you. You can exercise any of these rights by contacting privacy@92dada.app:

92 Dada retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods for each data category are summarised in the table earlier in this policy. Key retention rules are:

• Financial transaction records — including deposit history, withdrawal records, and betting transactions — are retained for a minimum of 7 years to meet Anti-Money Laundering (AML) regulatory requirements. This is a legal obligation that 92 Dada cannot waive even on player request.
• Identity verification documents and KYC records are retained for the lifetime of your account plus 5 years after account closure.
• Technical and usage data used for security and fraud detection is retained for 13 months.
• When the applicable retention period expires, data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical analysis without any link back to individual players.

92 Dada is strictly for players aged 18 and over. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an account on 92 Dada, please contact us immediately at privacy@92dada.app or support@92dada.app. We will investigate promptly and close any account confirmed to belong to a minor, with all data deleted in accordance with our data protection standards.

Age verification is a mandatory step in the 92 Dada registration process. Where a player's stated age cannot be confirmed through the initial verification process, we may request additional government-issued documentation before the account is activated.

92 Dada may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to the policy, we will notify registered players through:

• An email notification to your registered email address at least 7 days before the change takes effect.
• A prominent notice on the 92 Dada platform at login.
• An update to the "Last Updated" date at the top of this policy.

Your continued use of the 92 Dada platform after the effective date of any amendment to this policy constitutes your acknowledgement of the updated terms. If you do not accept the changes, you should stop using the platform and contact us to close your account.

If you believe 92 Dada has handled your personal data improperly or in violation of this policy, you have the right to raise a formal complaint. To do so:

• Email privacy@92dada.app with the subject line "Privacy Complaint" and a description of your concern. Include your registered username so we can locate your account.
• 92 Dada will acknowledge your complaint within 48 hours and provide a substantive response within 14 business days.
• If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority or the licensing authority under which 92 Dada operates. Contact support@92dada.app for guidance on the escalation process applicable in your situation.